Credit Card Policy: In order to book services with Wingmom, a valid credit card must be provided and kept on file until the final invoice for services is paid. This information will be held on a secured server and the entirety of the account number will not be visible and/or accessible to anyone. You will still have the option of paying your invoice through any form of tender that Wingmom accepts and your credit card will never be charged without both an official invoice and prior notification. Wingmom does reserve the right to charge the credit card on file if the invoice goes unpaid for 48 hours or more.

Non-Solicitation: By booking with Wingmom you are agreeing to use the agency for this service and will not contract or attempt to contract the Wingmom/dad to independently provide these services.

Waiver of Liability: You are also agreeing to waive and forever discharge Wingmom, Inc., any Branch subsidiary under the parent company of Wingmom, Inc., and/or any independent contractor performing the service from any and all claims, either past, present or future, for property damage only, resulting from an accident, casualty or event which may occur during the course of or in connection to my service that is not the direct result of negligence on the part of the person performing the service. It is understood and agreed upon that any payment made pursuant hereto is not to be taken as an admission of liability on the part of Wingmom, Inc., any Branch subsidiary under the parent company of Wingmom, Inc. and/or any independent contractor.

Cancellation Policy: Wingmom understands all too well that things happen in life. If you need to change your service date/time or if you need to cancel until further notice, please contact us immediately. Services that are canceled less than 12 hours before the scheduled date/time will be charged a cancellation fee equal to one hour of the selected service, which will be used to compensate the Wingmom assigned to your service for making themselves available. If a deposit was paid the refund will be less the cancellation fee.

Scope of Work: Wingmom services are either charged on an hourly rate, with a 1 hour minimum, or a quote for the total job amount is submitted to the client for approval. Laundry is charged on a per load basis with a minimum of three loads, and rides are a flat rate. For hourly services, we will estimate the total time a job should take, although this may vary. If the job is going to exceed the total quote time, when at all possible, you will be advised beforehand. For jobs when that is not possible, we reserve the right to complete the scope of work originally agreed upon. If the client changes the scope of work, when possible, a new quote will be submitted. At the time of the scheduled appointment, if the client adds additional jobs other than originally scheduled, we may have to add additional time, bring in additional staff and/or schedule an additional date.

Quotes/Deposits/Invoicing: Once an inquiry is made, and we review your request and service needs, you will receive a quote for the approximate cost of the service or the equivalent of: * The first hour of service -or- * Three loads of laundry -or- * The total ride amount -or- * A fair deposit based on the service up to 50% of the total projected quote. Your request cannot be confirmed until the deposit is received. Although a deposit is given, your job is not guaranteed until a Wingmom or Wingdad has been assigned.

During the course of the service, if a Wingmom/dad is picking up materials and/or supplies at the client's request, it will be charged at the hourly rate for the time as well as a 5% handling fee. If a Wingmom/dad is picking up heavy or large bulk items that require a truck, there may be a truck fee as well.

All deposits will be applied to the final invoice. Invoices are emailed to the account used to book the service and are due upon receipt. Invoices later than 7 days are subject to a 3.5% late fee. In the event of a cancellation, if canceled within our policy window, your deposit will be refunded. If Wingmom is unable to perform the service, your deposit will be refunded.

Photo Policy: At points during the service, Wingmom may take photos of the service for internal use only. We have the utmost respect for our clients' privacy and, when possible, will refrain from photographing personal pictures, addresses or other identifying markers. If Wingmom wishes to use these photos for marketing purposes, the client will be given the opportunity to review the photos first and asked to sign a photo consent form.

Inclement Weather: We would never want to jeopardize the safety and welfare of our staff. If we have to cancel your visit due to inclement weather conditions, we will contact you to reschedule your service. We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways clear and sanded and/or salted as needed so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please contact us in advance to let us know.

Unsatisfactory Service: If you are unhappy with any service provided, you are required to notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a time to come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge. If we do not receive notice of a problem within 24 hours, or if you decide to correct the problem yourself, we will not be able to take additional action, nor will you be compensated for your inconvenience.

Preferred Vendors: If a client uses a contractor from our preferred vendors list, the terms of their service, including but not limited to, their fees and the scope of their work is strictly between the client and the vendor. Wingmom is not responsible for any agreement made between the client and the vendor and carries no liability for the service they provide or the work they complete.

When booking this service for a family member, it is expected that the client will provide an emergency contact that can be reached immediately in the event of an emergency.

It is expected that any medical information that is pertinent to the care or first aid of the Senior is disclosed and made available to Wingmom before the services begin. We understand the importance of this information and will handle it with the utmost confidentiality; at no time will this information be shared with anyone who is not either acting in an Administrative capacity or directly providing the services.

Wingmom is not authorized to administer medication; the only exception is a prescribed Epi-Pen in the case of a severe allergic reaction. If the Senior has medication they need to take, they need to be competent enough to take their own meds out of the bottle in the correct dosage or it needs to be in a med planner and accessible to them. All Wingmom is authorized to do is remind the Senior when it is time to take their medication and bring them the med planner they are kept in. They are not allowed to dispense medications under any circumstances.

If a major medical emergency occurs and emergency personnel need to be dispatched, Wingmom is not responsible for any charges to the client or their family that may incur.

If Wingmom is completing errands during the time of service, any locations more than 10 miles from the service location will incur an additional $10 per stop fee. Additionally, Wingmom is not responsible for any discrepancies between prices advertised and the actual prices at stores.

While engaged in a professional capacity or activity while caring for elderly or a member of a vulnerable population, Wingmom has a Duty to Report if they learn of facts that give reason to suspect that an individual has suffered any incident of abuse or neglect. This means they must report the suspected abuse or neglect to a designated agency. If you want more information about Wingmom’s Duty to Report, please reach out to a member of the Administrative team.

When booking this service, it is expected that the client will provide an emergency contact that can be reached immediately in the event of an emergency.

It is expected that any medical information that is pertinent to the care or first aid of the child(ren) is disclosed and made available to Wingmom before the services begin. We understand the importance of this information and will handle it with the utmost confidentiality; at no time will this information be shared with anyone who is not either acting in an Administrative capacity or directly providing the services.

Wingmom is not authorized to administer medication; the only exception is a prescribed Epi-Pen in the case of a severe allergic reaction.

If a major medical emergency occurs and emergency personnel need to be dispatched, Wingmom is not responsible for any charges to the client or their family that may incur.

If Wingmom is completing errands during the time of service, any locations more than 10 miles from the service location will incur an additional $10 per stop fee. Additionally, Wingmom is not responsible for any discrepancies between prices advertised and the actual prices at stores.

While engaged in a professional capacity or activity while caring for children or a member of a vulnerable population, Wingmom has a Duty to Report if they learn of facts that give reason to suspect that an individual has suffered any incident of abuse or neglect. This means they must report the suspected abuse or neglect to a designated agency. If you want more information about Wingmom’s Duty to Report, please reach out to a member of the Administrative team.

The client is responsible for including only washable items in the laundry bag/basket and will be liable for any damage to clothing or cleaning machines when caused by any items present in the laundry bags.

WIngmom is not responsible for nor shall not pay for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing.

Wingmom does not check garments for “hand wash only” or “dry clean only” labels, so please check garments before leaving the laundry for pickup.

Wingmom reserves the right to refuse cleaning any garment.

Wingmom is not responsible for any allergic reactions that may occur to any of the detergents/fabric softeners used by Wingmom. If the client or anyone in the household has any allergies or sensitivities to specific cleaners, it is the client's responsibility to provide their own detergent/fabric softeners.

The client must notify Wingmom of missing or damaged items within 48 hours of cleaned clothes being returned. Lost items will not be covered by Wingmom unless direct responsibility is proven.

Wingmom is not responsible for any loss, damage, or theft of items left unattended for pick-up or delivery, whether left by the client or Wingmom, as long as delivery instructions were followed.

Wingmom does not guarantee the removal of all stains and will not be responsible for the loss of or damage to any personal items left in the clothing.

If Wingmom is completing errands during the time of service, any locations more than 10 miles from the service location will incur an additional $10 per stop fee. Additionally, Wingmom is not responsible for any discrepancies between prices advertised and the actual prices at stores.

Services that include Wingdad collaboration may change the rate at which the service is invoiced.

If at any point during the service Wingmom comes into contact with any biohazardous materials, such as insect infestation, hazardous mold, animal waste or remains, etc., that wasn’t previously disclosed during intake, the service will be temporarily halted to notify Wingmom Admin. Any hours that have been worked up to that point will be invoiced regardless if Wingmom is able to continue.

Wingmom Cleaning services do not typically include decluttering and/or organizing unless adding this service has been discussed during your consultation. In order to maximize the amount of cleaning done in the time frame given, please make sure the space you need cleaning is tidy. If an area is too cluttered Wingmom reserves the right to skip the cleaning of that area and will notify the client immediately of their intention.

If at any point during the service Wingmom comes into contact with any biohazardous materials, such as insect infestation, hazardous mold, animal waste or remains, etc., that wasn’t previously disclosed during intake, the service will be temporarily halted to notify Wingmom Admin. Any hours that have been worked up to that point will be invoiced regardless if Wingmom is able to continue.

Wingmom is not responsible for any allergic reactions that may occur to any of the cleaning supplies used by Wingmom. If the client or anyone in the household has any allergies or sensitivities to specific cleaners, it is the client's responsibility to disclose this information during the intake interview.

If at any point during the service Wingdad comes into contact with any biohazardous materials, such as insect infestation, hazardous mold, animal waste or remains, etc., that wasn’t previously disclosed during intake, the service will be temporarily halted to notify Wingmom Admin. Any hours that have been worked up to that point will be invoiced regardless if Wingdad is able to continue.

If the client uses a contractor from our preferred vendors list, the terms of their service, including but not limited to, their fees and the scope of their work is strictly between the client and the vendor. Wingdad is not responsible for any agreement made between the client and the vendor and carries no liability for the work they complete.

If Wingmom is completing errands during the time of service, any locations more than 10 miles from the service location will incur an additional $10 per stop fee. Additionally, Wingmom is not responsible for any discrepancies between prices advertised and the actual prices at stores.